Refund policy

Last updated: October 24, 2026

We want you to be happy with your BARIO ProPump. If something isn't right, this policy explains how returns and refunds work.

30-day returns
You can ask for a return within 30 days of the day your order is delivered. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all accessories.

To start a return, email us at nehori900@gmail.com with your order number. We'll reply with return instructions and the return address. Please don't send items back before you hear from us: packages sent without approval can't be processed.

Damaged, defective or wrong item
If your item arrives damaged or faulty, or you received the wrong item, email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a replacement or give you a full refund, including any shipping you paid. In most cases you won't need to send the item back; if we do need it, we'll cover the return shipping.

Change of mind
If you simply changed your mind, you can return the item within 30 days of delivery as described above. Return shipping for change-of-mind returns is paid by the customer. Once we receive and check the item, we'll refund the price of the item.

6-month BARIO Care
If your ProPump stops working because of a defect within 6 months of delivery, email us your order number and a short photo or video of the problem. We'll send a replacement at no cost, or refund the price you paid for it if a replacement isn't available. This doesn't cover damage from drops, water, misuse, running it far beyond the recommended 10 to 15 minutes without letting it cool down, normal wear of the hose and nozzles, or lost items. Full details: /pages/bario-care

Order that never arrived
Every order ships with tracking. If your tracking hasn't updated for 10 days, or your order hasn't arrived within 30 days of shipping, email us and we'll look into it. If the package is lost, we'll send a replacement or give you a full refund.

Cancellations
You can cancel your order free of charge until it ships. Email us as soon as possible with your order number.

Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show it.

Questions
Email us at nehori900@gmail.com. We usually reply within 1 to 2 business days.