BARIO Care

When you buy a ProPump, you're not on your own. Here's exactly what BARIO Care covers.

A real person, within 24 hours

Email us at nehori900@gmail.com with any question about your order or your ProPump. A real person replies within 24 hours, Monday to Friday. No bots and no scripts.

6-month replacement

If your ProPump stops working because of a defect within 6 months of delivery, we'll send you a replacement at no cost. If a replacement isn't available, we'll refund the price you paid for it.

What's covered: faults in the product itself under normal use, for example the motor, battery, display or auto shut-off not working as described.

What's not covered: damage from drops, water, misuse, running it far beyond the recommended 10 to 15 minutes without letting it cool down, normal wear of the hose and nozzles, and lost items.

How to make a claim

1. Email us your order number.
2. Add a short photo or video that shows the problem.
3. We reply within 24 hours on business days, and in most cases you won't need to send anything back.

30-day returns

Changed your mind? You can return an unused ProPump within 30 days of delivery. The details are in our refund policy.

Free tracked shipping

Every US order ships free, with tracking. Most US orders arrive in 8 to 15 days.